Keero Maps

Refund Policy

Last updated 2 October 2026

Short version: because a poster is an instant digital download, we cannot take it back once you have it. But if something is wrong, we will put it right, or refund you.

We will fix it, replace it or refund you if

• a file is damaged or will not open;
• you were charged but did not receive your downloads;
• you received a different poster from the one you ordered;
• you were charged twice for the same order;
• the poster is clearly not as described on our website.

We cannot refund

• a change of mind after the files have been downloaded;
• colour differences between your screen and your printer or paper (but we are happy to give tips);
• printing costs, frames or print-shop charges.

Every download already includes all five print sizes, so choosing the "wrong size" is not a reason for a refund; just use another file from the ZIP.

Wedding maps (custom orders)

A wedding map is made for you from your details, so it cannot be refunded once it has been delivered, except for our own mistakes (for example a name, date or place that differs from what you sent us, or files that will not open). In those cases we correct it free, or refund you if we cannot. If we have not delivered within 48 hours of receiving your details, you can ask for a refund. If you never send your details, write to us and we will sort it out. Changes you ask for after the one free round of corrections may be refused or charged.

How to ask

1. Write to keeromaps@gmail.com within 14 days of your order.
2. Use the email address you paid with, and tell us what is wrong. A screenshot helps.
3. We will reply within a few working days. If a refund is due, it goes back to the original payment method through the payment service and usually appears within 5 to 10 working days, depending on your bank.

Please talk to us first

If something is wrong, write to us before contacting your bank. We would much rather solve it quickly.